The Viet Nam Provincial Governance and Public Administration Performance Index (PAPI): Measuring Citizens' Experience

Huyen Do • 7 August 2018


Monitoring SDG Implementation in Viet Nam through the Viet Nam Provincial Governance and Public Administration Performance Index (PAPI)—a Citizen-centric measuring tool

The Viet Nam Provincial Governance and Public Administration Performance Index (PAPI) is Viet Nam’s largest annual time-series, citizen-centric, nationwide policy monitoring tool. Over the nine years of its operation, PAPI has collected the views of 103,059 randomly selected citizens about the country’s performance in governance and public administration, based on their direct interactions with local governments at different levels. PAPI generates information about the actual performance of local authorities in meeting citizen needs. By doing so, it has created constructive competition and promoted learning among local authorities, while enabling citizens to benchmark their local government’s performance and advocate for improvements.

Ultimately, it helps Viet Nam to identify areas that need greater attention as the country rolls out its national agenda for sustainable development towards 2030. In the same spirit as the 2030 Agenda for Sustainable Development that Viet Nam has committed to, PAPI puts citizens at the heart of Viet Nam’s development. As ‘end users’ of public administration and public services, citizens are fully capable of assessing the performance of the central and local authorities and of supporting the country in building a State “of the people, by the people and for the people.”

PAPI is a quantitative measurement tool that offers a comprehensive picture of how central and provincial governments have performed on an annual basis. PAPI provides data and evidence that reflect six dimensions of government performance: (i) participation in elections and policymaking at the local level, (ii) transparency in decision-making, (iii) vertical accountability, (iv) control of corruption in the public sector, (v) public administrative procedures, and (vi) public service delivery. PAPI has helped different national stakeholders to understand how governance and public administration in Viet Nam has changed over time and has suggested ways to address governance bottlenecks.

PAPI reports are results of fruitful multi-stakeholder partnership between the Centre for Community Support and Development Studies (CECODES, a local non-government organisation), the Centre for Research and Training of the Viet Nam Fatherland Front (VFF-CRT, an organisation under the largest umbrella political mass organisation—the Vietnam Fatherland Front, in Viet Nam), and the United Nations Development Programme (UNDP). In addition, since 2015 Real-Time Analytics, a private company, has provided technological support to digitize PAPI’s data collection processes.

The below tables provide data on how Viet Nam has done in terms of implementation of the 2030 Agenda for the Sustainable Development Goals through indicators that PAPI measures in 2016 and 2017.